Management Team

Joel Morse is C3i's Chief Executive Officer (CEO) and one of the three founders of the company. He effectively orchestrated the development of the company into the leading niche Life Science focused global External Services Provider (ESP). Today, Mr. Morse is responsible for managing the overall business as well as identifying C3i's vision and strategy as the company continues to expand its services portfolio and global footprint.

Prior to C3i, Mr. Morse worked at American Express in the Strategic Planning Group. There he focused on new business development and investments. In 1991, he transferred to Corporate Card Marketing, where he headed the direct sales and channel marketing teams. He successfully managed American Express' sales automation, database development and analysis, lead generation, collateral, and direct mail campaigns.

Mr. Morse earned an MBA from Columbia Business School and a BS in Mechanical Engineering from Tufts University.

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Dave Hanaman is C3i's Chief Sales & Marketing Officer (CS&MO) and co-founder of the company.

At C3i, Mr. Hanaman is responsible for sales with blue-chip clients, marketing, product development and strategic partnerships. His extensive experience in customer relationship management, including performance improvement and return on investment, helped enable C3i become a CRM support market leader in the pharmaceutical industry.

A frequent lecturer and prolific writer, Mr. Hanaman also develops and teaches courses on customer relationship management, speaks at industry conferences and is a quoted CRM thought leader in the industry press.

Prior to joining C3i, Mr. Hanaman held sales and marketing positions at Grubb & Ellis Company and American Express.

A graduate of the University of California at Berkeley, Mr. Hanaman also served as an intelligence officer in the US Navy.

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Bob Piwko is C3i's Senior Vice President and General Manager of CRM Services and is responsible for the delivery of all CRM related client services and operations across the company. These services include consulting, systems implementation, end user training, workstation management services, help desk services, and application managed services.

Mr. Piwko joined C3i in 2000 as the Senior Vice President and General Manager of the Professional Services group where he was responsible for C3i's system integration and end-user training services. In this capacity, he applied his deep pharmaceutical and consulting expertise to manage the rapid and successful scaling of C3i's business in the Siebel Pharmaceutical space. In 2003, Mr. Piwko successfully managed the Strategic Accounts Business Unit where he oversaw the delivery of help desk and workstation management services to a segment of C3i's support customers.

Prior to joining C3i, Mr. Piwko spent five years at Bayer Pharmaceuticals. In his most recent position at Bayer, he was responsible for sales force automation, pharmaceutical data and field sales reporting, sales data warehousing, and all sales systems. Mr. Piwko also spent seven years with Bearing Point (formerly KPMG Consulting) in its Pharmaceutical Sales and Marketing Consulting Practice. In addition, he spent five years as an officer in the US Navy's nuclear submarine group.

Bob earned his BS in Mechanical Engineering from the University of Notre Dame.

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Robert Jones is C3i's Chief Financial Officer (CFO). In this capacity, Mr. Jones provides comprehensive financial guidance to the senior management team, and is also responsible for investor communication and financial reporting.

Prior to joining C3i in 1999, Mr. Jones spent over 10 years at American Express, where he worked in finance, strategic planning, customer retention and international franchising. During his last two years at American Express, he traveled internationally to negotiate joint venture agreements.

Mr. Jones earned an MBA from New York University.

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Ray joined C3i in November of 2001 as the Chief Information Officer and brings over 30 years of experience in the IT industry to C3i.

Prior to joining C3i, Ray worked for Dendrite International for five years. He was the Executive Director of Global Infrastructure responsible for Internet Technologies, Call Center design and implementation, global e-mail, global voice and data networks and security and internal support.

Prior to his employment at Dendrite, Ray spent most of his career in the Financial Services industry both in the US and abroad. He has evolved with the IT industry and has experienced its many stages of evolution. This longevity gives him the ability to see changes in the IT field and react to them when needed. Ray's strength is his ability to blend cutting edge technologies with proven solutions, giving companies that he dealt with the best of both worlds.

Ray earned an MS in Computer Science from Fairleigh Dickenson University and a BS in Systems Engineering from Polytechnic Institute of Brooklyn.

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Jean Christophe Muyl is C3i's Senior Vice President and General Manager of Global Clinical Support Services.

In his current role since 2005, Mr. Muyl is responsible for managing the rapidly growing ClinicalSupport Services Business Unitwith several dozen clients ranging from eDC software vendors, to top 10 Pharma companies to the top CROs in the industry. Mr. Muyl has commanded over a triple-digit growth of the business over the past several years.

Mr. Muyl’s portfolio also includes Global Process Excellence for the company. Under his tenure, the company achieved ISO 9001:2000 certificationin all C3i’s operations centers across three continents.

Mr. Muyl is credited with setting up the company’s global capabilities, including C3i’s Global Operation Center in Hyderabad, India in 2003 and C3i’s Sofia Operations Center in Bulgaria in 2005. More than half of C3i employees now reside in these two locations.

Prior to this, from 1998 to 2003, Mr. Muyl successfully launched several service offerings including C3i's Siebel Implementation and C3i Managed Services.

Mr. Muyl joined C3i in 1997 from American Express, where he led various CRM projects both domestically and internationally for the company’s corporate services division.

Mr. Muyl earned a BA in Marketing and a Masters in Information Systems from the Center of Education and Research Applied to Management (CERAM), France.

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