Manager of Software Support Team

Job Summary

Mentor and lead Software support team as required. Provide timely application and database support to clients. Identify, troubleshoot and resolve customer problems by utilizing all technical resources available while adhering to strict quality standards and regulatory requirements.

Requirements:

1. Capability of leading and supervising teams of people.
2. At least 5 years of IT experience.
3. At least 3 years of experience in user support, application support, application development or related areas.
4. Previous experience in the pharmaceutical industry is an advantage
5. Capable of leading large scope, cross functional, technically difficult projects that often involve the integration of multiple end user systems/applications.
6. Expert knowledge of personal computing and PC / workstation based LAN systems, hardware and tools, client functions and applications.
7. Advanced knowledge of Database Support (SQL and PL/SQL).
8. Advanced knowledge of Database applications, on-line and off-line electronic data collection systems.
9. Excellent interpersonal skills and communication abilities. Customer service oriented approach.
10. Strong team work, organizational, project management, analytical and problem solving skills.
11. Ability to work under pressure.
 

Principal Responsibilities: (Essential Function)

1. Assist in training and mentoring of new staff.
2. Work closely with technical and client management in the design and implementation / integration of new or updated end user hardware and software which meet the client area business requirement.
3. Provide expert technical support and guidance of complex applications enhancement / development requirements and processes
4. Provide highly technical consulting to user groups on end user application/system procedures and standards. Performs related duties as assigned or requested.

The company offers:

• Competitive salary and benefits.
• Stimulating bonuses.
• Real career opportunity with leading American Company.
• Professional trainings.
• Dynamic team environment.