C3i Posts Significant Operational and Financial Achievements in 2001, Poised to Deliver Enhanced CRM Solutions for the Life-Sciences Industry in 2002
Pacesetter in Customer Solutions for Life Sciences Companies Posts Gains In Tough Market
New York, NY [January 29, 2002] - C3i, Inc., a leading provider of CRM services for the life sciences industry, recorded strong financial performance in 2001. "We are moving into 2002 after completing a year of many achievements," said C3i, Inc. President, Joel H. Morse. "Our financial strength has increased, we have invested in technology, hired more experienced professionals, and introduced an expanded array of services to support our customers. In line with our business plan, our CRM solutions have been adopted by a growing number of customers in the life sciences market."
The company achieved this performance in a year that was difficult for many CRM service providers. "Our financial strength has allowed us to use our profits to support all of our growth initiatives without the need for additional capital. We have, in a tough year, invested in our core business and developed new service offerings," said Robert Jones, Chief Financial Officer.
With many companies cutting staff, C3i significantly boosted its employee base. "Over the course of 2001, we increased our staff of professionals by nearly 50 percent," said Morse. "Beyond investing in the best staff talent available in the market, C3i's ability to serve clients has been greatly enhanced by our investment in a new call center and customer information support system for C3i's CRM customers. These investments have allowed us to provide an even higher-and growing-level of service to our clients."
C3i's wide range of CRM services continues to grow with the coming year as the company expands its support of the Siebel ePharma platform with the addition of a new business unit. Managed Services, as the new unit is called, will provide clients with Siebel application administration, Siebel application maintenance and data production, and database administration. C3i is also increasing its capabilities to implement and configure the Siebel ePharma Analytics module to better serve its life sciences and pharmaceutical customers. "We have a true EndtoEnd portfolio of services centered around the Siebel Systems, Inc. (Nasdaq: SEBL) ePharma offering for our CRM customers," said Morse.
"Going forward in 2002, we will continue to bring the Siebel Systems CRM solution to a life sciences industry that is gaining improved customer service, greater staff efficiency and reduced costs from the Siebel platform," said Dave Hanaman, C3i's EVP of Sales, Marketing and Alliances.
C3i's commitment to the Siebel platform has drawn the approval of the life sciences marketplace, with 12 new blue chip customers coming to C3i in the past year. As a result of the growing adoption of C3i's solutions, approximately 26,000 pharmaceutical sales people, representing over one-quarter of all pharmaceutical sales personnel in the US, now benefit from C3i's CRM services.
About C3i
C3i is devoted to helping life sciences companies realize the potential of their investment in customer relationship management. Focusing on the full CRM solution, C3i provides customized Siebel system implementation, training, end-user help desk, asset management, applications administration and data production. By combining these EndtoEnd services in a seamless solution, C3i delivers superior value to its clients. C3i is a Premier Consulting Partner of Siebel Systems, Inc. C3i has facilities in New York, NY, and Morristown, N.J. For more information, please visit C3i's website at www.c3icare.com.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multi-channel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.
