C3i Standardizes on Siebel eBusiness Applications
Leading Provider of Customer Management Services for Life Sciences Deploys Siebel Solution to Better Serve Its Clients
New York, NY [July 8, 2002] C3i, the market leader in customer management solutions for the life sciences industry, announced the standardization of its end-user support and managed services operations on the Siebel eBusiness Applications platform. Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications. C3i began its relationship with Siebel Systems in 1998, both as a consulting partner and a customer for its sales and marketing solutions. C3i is now updating its support center from a legacy system to the Siebel Field Service platform and will be fully deployed by the end of the 2002.
Siebel Field Service provides a complete service system for all headquarter and field functions enabling service professionals to deliver world-class customer support, extend top-line revenue, drive improved productivity, and enhance customer loyalty. It provides users with access to critical service information through proven and flexible device deployment options, including pagers, wireless phones, handheld devices and laptops.
The addition of several new life sciences organizations to C3i's growing client base provided the opportunity to greatly enhance the operational infrastructure and applications for end-user support services. C3i currently supports over 28,000 life sciences sales professionals and requires the best technology available to meet the increasingly complex needs of its customers. Deployment of Siebel Field Service will allow C3i's end-user support services group to better understand their customers, provide quicker issue resolution and increase the efficiency of the hardware and asset management group. By implementing Siebel Field Service, C3i has already benefited from better reporting capabilities in their help desk and asset management systems, as well as an increase in efficiency in hardware break-fix procedures.
Joel Morse, President and Co-Founder of C3i stated, "The majority of the sales professionals we support are using Siebel Sales; having our end-user support technicians running Siebel Field Service as well allows them to better understand our customers' environment and therefore provide better service. We have already seen faster issue resolution for our customers leading to increased end-user productivity and lower total cost of ownership for our clients."
Siebel Systems' leadership in eBusiness software along with its reputation for 100 percent customer satisfaction made Siebel eBusiness Applications the obvious software solution for C3i. The rich functionality of Siebel Field Service, as well as the ease of integration with C3i's existing hardware and software infrastructure, has led to increased efficiency for C3i's end-user technicians while providing managers better analytical and reporting capabilities. Consistently delivering world-class service to its clients is a fundamental component of C3i's mission and the Siebel deployment is an important enabler of that commitment.
About C3i
C3i is devoted to helping life sciences companies realize the potential of their investment in customer relationship management. Focusing on the full CRM solution, C3i provides customized Siebel ePharma system implementation, training, end-user help desk, asset management, applications administration and data production. By combining these EndtoEnd services in a seamless solution, C3i delivers superior value to its clients. C3i is a Premier Consulting Partner of Siebel Systems, Inc. C3i has facilities in New York, NY, and Morristown, NJ. For more information, please visit C3i's website at www.c3icare.com.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
