C3i Awarded Comprehensive Customer Management Services Contract by Leading Life Sciences Organization
Siebel ePharma 7 Deployment and Support Contract Is C3i's Largest End-to-End Assignment
New York, NY, [October 11, 2002]-C3i, Inc., the leading provider of customer management solutions to the life sciences industry, has received a contract to implement and provide end-to-end services for sales force automation (SFA) and customer relationship management (CRM) systems based on the Siebel ePharma 7 platform. The system will serve approximately 1,300 sales professionals of the U.S. affiliate of a Netherlands-based pharmaceutical company.
As part of the solution, C3i will be implementing the Siebel ePharma 7 applications. Siebel ePharma 7 is a comprehensive suite of CRM applications that are specifically designed for pharmaceutical and biotechnology companies to improve their sales, marketing, and service business processes. In addition to integrating and deploying the Siebel Systems platform, C3i will provide help desk, hardware, and asset management services on an ongoing basis. Additionally, C3i will train approximately 1,300 sales representatives, who will be using the new system to manage and track their interactions with healthcare professionals.
The contract is the largest end-to-end customer management services agreement ever awarded to C3i and continues a string of sales successes for the New York-based solutions provider. "We are eager to begin working with one of the world's most respected pharmaceutical organizations as it deploys this powerful solution for its sales representatives," said Greg Henry, C3i's Vice President of Sales.
The delivery of C3i's end-to-end solution, utilizing Siebel ePharma 7 applications, will provide a single point of contact for all of the company's customer management needs. One of the key advantages of this seamless solution will be the complete transfer of knowledge from the Siebel ePharma 7 project to the ongoing customer management environment. This fully integrated solution will allow C3i to react quickly and efficiently to issues that may arise across all aspects of the client's system. This pharmaceutical company will experience rapid issue resolution and a lower total cost of ownership for its customer management solution.
Joel Morse, President and Co-Founder of C3i, states, "This is a major opportunity for C3i to implement and support a significant Siebel ePharma 7 deployment. As a recognized market leader dedicated to the life sciences industry, C3i welcomes the opportunity to help our latest client create, enhance, and manage a new customer management environment. The system will drive increased productivity and sales effectiveness throughout our client's organization."
About C3i
C3i is devoted to helping life sciences companies realize the potential of their investment in customer relationship management. Focusing on the full CRM solution, C3i provides customized Siebel ePharma system implementation, training, end-user help desk, asset management, applications administration and data production. By combining these EndtoEnd services in a seamless solution, C3i delivers superior value to its clients. C3i is a Premier Consulting Partner of Siebel Systems, Inc. C3i has facilities in New York, NY, and Morristown, NJ. For more information, please visit C3i's website at www.c3icare.com.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
