C3i Awarded Multi-Year Contract to Provide Integrated End-User Support Solution to North American Sales Force of California-based Specialty Pharmaceutical Company
Leading Provider of Customer Management Solutions will Deliver Help Desk, Hardware and Asset Management Services
New York, NY [January 27, 2003]—C3i, the leading provider of customer management solutions for the life sciences industry, announced the addition of its twenty-fifth pharmaceutical end-user support client in North America. This landmark client selected C3i due to its solid track record in the life sciences industry and their extensive experience supporting over one-third of all North American pharmaceutical sales representatives.
The C3i solution will provide world class help desk support to the 400-strong sales force, manage the configuration and rollout of new laptops to all field representatives, and deliver ongoing hardware and asset management services. Additionally, C3i will train all representatives on the new hardware and software platform being deployed.
"The pharmaceutical industry represents a unique and challenging customer management environment, and demands a focused and experienced partner to provide value-added outsourcing and technology services. C3i's exclusive focus on—and commitment to—the pharmaceutical industry, and our customer proven approach to supporting mobile sales forces, allow us to deliver a solution that drives increased sales productivity and effectiveness," stated Joel Morse, President and CEO of C3i.
After a year of significant growth for C3i, this latest contract further establishes the company as the partner of choice for customer management solutions in the life sciences industry. Dedicated to creating, managing and enhancing all aspects of a pharmaceutical technology environment, C3i will partner closely with this new client to maximize the business benefits of their customer management system.
About C3i
C3i is devoted to helping life sciences companies realize the potential of their investment in customer relationship management. Focusing on the full CRM solution, C3i provides customized Siebel eBusiness system implementation, training, end-user help desk, asset management, applications administration and data production. By combining these end-to-end services in a seamless solution, C3i delivers superior value to its clients. C3i is a Premier Consulting Partner of Siebel Systems, Inc. C3i has facilities in New York, NY, Morristown, NJ, and Denville, NJ. For more information, please visit C3i's Web site at www.c3i-inc.com.
