C3i Introduces Online Laptop Repair Service for Sales Forces and Mobile Service Organizations

Major Global Pharmaceutical Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using C3i's Remote Diagnosis and Repair Solution

Morristown, NJ – January 17, 2006 – C3i, a leading provider of global CRM support services, today launched an innovative online solution to prevent, detect and repair computer problems, enabling C3i help desk agents to rapidly resolve difficult software issues for over 35,000 mobile end users. C3i's new service will diagnose and fix these software issues and significantly reduce unnecessary laptop shipments, leading to less sales force downtime and IT support costs.

"Since the majority of all hardware repair shipments are actually caused by software-related problems," said Bob Piwko, chief operating officer of C3i, "we saw an opportunity to dramatically decrease the number of times a sales force ships in their computer for service – thereby eliminating any loss in productivity."

In conjunction with today's commercial launch of C3i's remote diagnosis and repair solution, a global leader in diabetes healthcare successfully completed a remote diagnosis and repair pilot, enabling their IT organization to reduce laptop shipments and repair costs by over 30 percent.

"Due to our customer's VPN and firewall restrictions, their previous software repair solutions could not access their remote users. Using a pioneering technology, we offered our client a cost-effective solution that could repair their mobile professional's software issues behind the scenes and without any interruptions to their open applications" added Piwko. "With a resolution rate of over 85 percent, their mobile professionals were more satisfied with the help desk and had less downtime in the field."

C3i offers remote diagnosis and repair services from its seamlessly integrated operations centers in the United States, India and Bulgaria. For more information, please visit C3i's website at www.c3i-inc.com.

About C3i

C3i's unrivaled technology and outsourcing services help organizations dramatically improve customer management effectiveness while lowering the total cost of deploying and supporting a CRM environment. Only C3i provides a complete portfolio of business consulting, systems implementation, technology training, help desk, performance optimization and workstation management services. By combining these end-to-end services in a seamless solution, C3i delivers the best-in-class CRM and business intelligence offerings for mobile professionals supporting global life sciences, medical products, financial services, consumer packaged goods and high tech organizations. C3i has global operations centers in the United States, India and Europe. For more information, please visit C3i's website at www.c3i-inc.com.