Press Release

C3i Expands Outsourced Support Services with European Operations

Barcelona, Spain – April 19, 2005

BARCELONA, Spain, 19 April 2005 - C3i, a leading provider of Siebel business applications support services, today announced that it has opened a new operations centre in Sofia, Bulgaria. From the new facility, which complements its operations in the United States and India, C3i will provide multi-lingual help desk support and workstation management services. These global outsourced services will enable C3i’s European and global customers to achieve superior business results by aggressively managing total cost of ownership while providing best-in-class services for their highly strategic field forces. Founded in 1993, C3i is the North American leader in providing a full suite of outsourced IT support services for Siebel business applications to mobile sales and service professionals. Siebel Systems, Inc. is a leading provider of business applications software.

“The majority of our clients are global, and they clearly want to expand our best-in-class Siebel customer relationship management (CRM) support services to their European sales and service organisations,” says Joel Morse, Chief Executive Officer and Co-Founder of C3i. “Our clients receive consistent, quality service at very competitive prices. With end-user customer satisfaction rates averaging 95% and client renewal rates exceeding 90% due to our proactive cost containment approach, we see Europe as a logical extension of our top-rated service delivery model targeted at remote users of Siebel business applications.”

“Success with CRM deployments depends on achieving superior service and operational scale,” says Dave Hanaman, Chief Sales and Marketing Officer and C3i Co-Founder. “We can help organisations achieve those goals cost-effectively, with outstanding multi-lingual technical assistance for their field professionals and a local hardware solution that guarantees fast turnaround times to minimize downtime in the field.”

“We understand the European Market,” says JC Muyl, Head of Global Operations for C3i, a French citizen with extensive international experience in the U.S., South East Asia, and Europe. “Country managers want a cost-effective solution overall while achieving best-in-class support in their own language and retaining a local presence from their service provider. Our European Service Delivery model exceeds these requirements.”

With 500 employees worldwide, C3i currently supports more than 30,000 Siebel users from Global Operations Centres in both the U.S. and India. The European centre will be fully operational by 3Q 2005. C3i selected Sofia, Bulgaria, because of the availability of multi-lingual help desk support professionals, excellent physical and technical infrastructure, a superior cost environment and a supportive national government.

C3i’s technology and outsourcing services help organisations dramatically improve customer management effectiveness while lowering the total cost of deploying and supporting a CRM environment. C3i provides business consulting, systems implementation, training, help desk, performance optimisation, and workstation management services. By combining these end-to-end services in a seamless solution, C3i creates superior value for its clients, delivering best-in-class CRM and business intelligence solutions. C3i has operations centres in the United States, Europe and India. For more information, please visit C3i’s website at www.c3i-inc.com.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.