To manage complex clinical trials worldwide, Life Sciences and Clinical Research Organizations (CROs) are using more sophisticated clinical trial applications to capture patient trial data. Some of the issues they encounter are supporting multi-lingual clinicians, assessing site connectivity for an effortless trial set-up, provisioning unforeseen hardware breakdowns so the trial isn't delayed and making sure every party is properly trained to use the software.

We fully understand the considerable investment in time and money you have in clinical trials. After all, we specialize solely in the life sciences space. That's why we let you focus on what's really important, the trial itself. We'll make sure the end-users effectively use the applications.

Why choose C3i?

• We support more than 34,000 life sciences end users.
• Our Clinical Support Services ensure that investigators, Clinical Research Coordinators (CRCs) and Clinical Research Associates (CRAs) quickly implement and conduct clinical trials while lowering overall support costs by up to 40%.
• A single operations center and technology infrastructure that adheres to service procedures, coordinates team response and streamlines information sharing.
• Our Life Sciences industry focus has helped clients achieve 90% end-user satisfaction.

Our Services

Clinical Help Desk Support
We provide worldwide 24x7 help desk support in more than 20 languages. Our flexible staffing models allow our clients the freedom to choose which structure suits their needs the best. Our global resources provide application support at an affordable price while quickly resolving end-user's issues. As a result, we keep your clinical trial on-schedule.

User Administration
We ensure your incidents are resolved quickly. No precious time is wasted with real-time resets, changes to passwords or creating and deleting user accounts. We collect and archive account activation requests, signatures and completed training records in a customized clinical call tracking system for regulatory auditing purposes.

Site Assessment and Connectivity Assistance
From the outset, we assess the technical infrastructure of a clinical site and determine its needs to deploy electronic data capture or other software applications. By helping to procure site Internet connectivity, we accelerate the time it takes to get sites up and running.

Hardware Provisioning
We ship laptops, notebooks or other required hardware to more than 40 countries. We also load the software and manage the images on these units. Should any of your hardware require service, we provide break/fix, warranty repair and employ state-of-the-art remote diagnosis tools to keep clinical end-users in the trial.

Clinical End-User Training
We deliver clinical related software instruction live over the Internet. By reviewing end-user questions and challenges received by our help desk professionals, we custom design a training curriculum to more successfully train end-users.

Additional Information Clinical Support Brochure 2 Pages / 81 KB Adobe Acrobat PDF Format Premium multilingual help desk support for applications used in worldwide clinical trials.