C3i believes that its strength lies in its people. To that end, C3i seeks the best and brightest for every position. A rigorous selection process accepts only the top third of resumes submitted. As a commitment to proven ability, C3i employs professionals from leading consultancies, industrial companies and technology providers. Finally, C3i takes active steps to retain its team through a strong benefits package, stock options, and structured career paths.

Contact Center & End-User Support Training

Employee turnover represents a significant operational and management challenge in call center and end-user support environments. C3i proactively manages this challenge through mutually reinforcing initiatives – career pathing, transitions training, and on-the-spot-training – that lead to lower turnover rates and better service quality.

Today, internal training programs at C3i ensure that all of our employees are informed, aware, and when appropriate, certified to support your team. As a direct result of our employee-centric approach, C3i's turnover rate is half the industry standard – our call centers are reliably staffed with well-trained, knowledgeable teams that know your sales team, not just the software and hardware they use, but who they are. Our clients have come to expect a higher level of service and support from C3i – which is why C3i call centers support over 34,000 global field-based professionals.

Professional & Managed Services Training

In our Professional and Managed Services groups, C3i also invests heavily in training and certification on the latest Siebel software releases, offering our teams of project managers, business analysts, systems architects, configuration specialists, data model experts, and other specialized technical resources the opportunity to keep their skills fresh and relevant.