C3i offers a portfolio of integrated services – all focused on helping you maximize the effectiveness and productivity of your field-based professionals. Just as important, C3i understands that continuously lowering technology and support costs is a business imperative. With that in mind, we have developed global capabilities that enable comprehensive solutions at a competitive cost. Our three Global Operations Centers, in Morristown, NJ, Hyderabad, India and Sofia, Bulgaria, are seamlessly integrated to offer the flexibility to deploy cohesive service delivery teams of C3i professionals situated in multiple locations. A single, fully integrated field service, knowledge management, telephony and reporting system ensures consistent quality, 24/7.

Whether you're looking to implement a completely new solution, leverage your support environment to improve field effectiveness, or aggressively manage the cost of your CRM ecosystem, C3i is the partner who can help you today and in the future.

The C3i End-to-End Solution

We service over thirty-five Global 2000 companies. Our professional services teams have led dozens of Siebel integration projects in the United States and Canada. And we provide ongoing help desk and workstation management services to more than 34,000 global field-based professionals.

Our unique organizational structure delivers world-class solutions to our clients. Built on the idea of providing the most complete and best-integrated portfolio of technology enablement, support and field effectiveness solutions, C3i is organized around three distinct – yet tightly integrated – service lines:

Consulting and Systems Integration experts deliver customer management environments architected around best-of-breed CRM and business intelligence (BI) software. Working in partnership with C3i on everything from design to implementation, your teams obtain the advice, analytical insights, and software training they need to realize the full potential of your CRM or BI solution.

End-User Support & Managed Services teams help your representatives achieve and maintain the highest levels of productivity with a full suite of industry-leading help desk and workstation management services. Help desk and hardware analysts diagnose and resolve the full range of issues that field-based professionals encounter as they use technology remotely. As integral members of the C3i support team, our certified professionals maintain your systems and ensure the integrity of your customer management environment, from applications administration to data production and database maintenance.

Field Effectiveness solutions enhance the value you derive from our systems integration and support services by helping you realize the full potential of your field technology environment. From end-user training and continuous learning to analytical offerings focused on dynamic customer targeting and technology usage optimization, C3i's field effectiveness solutions help you create and manage an environment of continuous improvement and best practices.