global C3i customer satisfaction


Global Operations

Our four Global Operations Centers in Wilkes-Barre, PA, Hyderabad, India, Sofia, Bulgaria and Dalian, China are integrated with a single technology infrastructure and common processes. This unique structure ensures consistently high quality and unparalleled flexibility.

Solutions Overview

C3i is dedicated to helping the world's leading life sciences & healthcare companies enable today's technology and business processes while reducing costs and complexity.

For over 20 years, C3i has been the choice of leading pharmaceutical, biotechnology and medical device companies, clinical research organizations (CROs) worldwide and healthcare organizations for training and support of critical information technology systems. C3i works with over half of the top 50 pharmaceutical and biotechnology firms and supports over 1,000,000 life sciences professionals and patients in over 20 languages across the globe.

Our global operations centers in North America, Europe, India and China are fully integrated with a single infrastructure, and state-of-the art technology, paired with consistent processes and standard operating procedures. Together they ensure consistently high quality and flexibility.

C3i’s comprehensive suite of IT services includes 24/7 multi-lingual service desk support, end-user training, mobile hardware configuration, deployment, and management services.  We tailor our IT solutions to meet the unique needs of life science companies’ dynamic business and technology environment.

Today, C3i, a Telerx company, is the leading IT outsourcing support company focused exclusively on the life sciences industry.

  1. Commercial Support Solutions

    C3i’s commercial solutions help pharmaceutical field sales forces around the world adopt technologies more quickly in order to maximize productivity. C3i has a proven track record of providing 24/7 multi-lingual service desk and end-user training services across various customer relationship management (CRM) systems, as well as other applications and hardware, including resolution for connectivity issues and support for laptops, mobile devices, email and Intranet.  We manage the lifecycle of technology deployed to your field professionals.

    View Commercial Support Solutions

  2. eClinical Support Solutions

    C3i’s eClinical IT support solutions help sponsors and CROs easily manage complex eClinical technology. Our portfolio of business process outsourcing (BPO) services for EDC, IVRS/IRT, CTMS, and ePRO applications includes 24x7 multi-lingual service desk, technology training, hardware provisioning, technical site assessments, and application hosting, all exclusively tailored to the needs of clinical professionals.

    View eClinical Support Solutions

  3. Enterprise Support Solutions

    C3i's integrated service desk support for office-based employees helps life science organizations improve overall productivity while lowering the total cost of ownership. C3i provides a single-point-of-contact solution for all software and hardware needs, inquiries and issues.

    View Enterprise Support Solutions

  4. Training Solutions

    C3i has vast experience in delivering end-user training across various CRM, SFA,CLM, and eClinical applications. We tailor programs and delivery methods based on life sciences companies’ unique needs and challenges.

    View Training Solutions

  5. Healthcare IT Solutions

    C3i’s healthcare service desk and training solutions help healthcare providers and other stakeholders improve overall adoption and accessibility of healthcare IT systems and processes.

    View Healthcare IT Solutions

Reach Out to C3i

For more information, call us at 866.327.6234 in US or email sales@c3i-inc.com