The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

- Bill Gates

C3i’s clinical solutions meet the needs of today’s complex global clinical trials

EDC/ePRO/IVRS/CTMS Service Desk Support

24/7 multi-lingual service desk capabilities across various eClinical applications
C3i provides 24×7 service desk support in more than 20 languages for over 1,000,000 life sciences end- users worldwide, including clinical research associates, site personnel, patients and clinical investigators.

C3i has years of experience in supporting major electronic data capture (EDC), clinical trial management systems (CTMS), Interactive Voice Response Technology (IVRS), and electronic patient reported outcomes (ePRO) applications.

Oracle Clinical/RDC Software-as-a-Service

Enjoy the benefits of Oracle’s world-class remote data capture, delivered as a service
Acquire Oracle’s world-class clinical technology with no up-front investment, complete with an end-to-end suite of technical, administrative and support services. C3i’s Oracle Clinical/Remote Data Capture Software-as-a-Service (SaaS ) solution is designed for sponsors and CROs who:

  • Need to rapidly implement electronic data capture software
  • Want to run more effective trials and lower/optimize costs
  • Do not want to incur the cost nor manage the complexity of IT infrastructure
  • Always want current technology and training
  • Need world-class data safety, quality, and uptime

C3i’s solution includes: eCRF design, pre-packaged web-based training, global 24×7 multi-lingual support, technical site assessments, provisioning, administrative support, and study close-out services.

Hosting

Enterprise-grade hosting services for security and flexibility
C3i’s hosting offers a comprehensive set of enterprise grade hosting services designed to accommodate the specific requirements of clinical trial software. All of C3i’s data centers are validated and are engineered with carrier-class uninterruptible back-up power. Fully redundant power supplies connect to multiple power feeds, while advanced cooling and humidity controls provide continuous environmental adjustment. Around-the-clock monitoring ensures that all systems remain fully operational. Our data centers are connected directly to a global IP network backbone, via multiple physical and logical network paths, to ensure that your IT systems and applications provide the high performance and response time your users require.

Application Administration

Integrate Tier II and service desk support to resolve incidents more quickly
Save time and eliminate distractions with C3i’s real-time user account creation, password resets, and administrative support.

Site Assessment and Connectivity Assistance

Accelerate time to site initiation
C3i assesses the technical infrastructure of your site, determines ramp-up requirements for access to clinical applications and facilitates internet connectivity for investigators.

Hardware Provisioning

Get and keep sites up and running fast and efficiently
After developing and loading software images, C3i ships hardware to sites around the world. We provide break/fix, warranty repair and state-of-the-art remote diagnosis tools to keep clinical end-users in the trial.

Clinical End-User Training

Improve skills and maximize usage with tailored training delivered in-person or on the web
C3i’s training group provides web-based and classroom training on clinical processes and products with our extensive knowledge of clinical operations and software. User profiles are updated based on courses taken and assessments passed. Help desk reporting informs refresher training and continuous improvement.

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